Academy/GoBuses |
USA |
- No official changes in policy (they have not published anything on their website), but they are being very accommodating of customers who want to make changes/cancel for a full refund due to the Coronavirus.
|
Contact here. |
Aegean Airlines |
Air |
- Passengers who already hold a ticket, issued until 23 February 2020, for all network destinations, with travel dates from today until 20 March 2020 and wish to change it to a later date, with new travel date from 21 March 2020 until 20 October 2020, due to Coronavirus outbreak, may do so without any rebooking fees.
|
Only via our Call Center at +30 2106261000 |
Aer Lingus |
Air |
- No policy (unless flights cancelled)
|
Contact here. |
Aeroflot |
Air |
- Passengers who booked tickets on or before March 5 to travel on flights SU212/SU213 between March 8 and March 31 can either change their departure dates, or obtain a refund for tickets at the sales offices where they were purchased. Tickets purchased online can be returned at any of its sales offices or via the contact centre.
- Changes and refunds will not result in additional fees.
|
Contact its special hotline with any questions on +7 495 7847242, as well as its call centre and its sales offices for refunds and re-bookings. |
Air Albanian |
Air |
- Normal conditions apply. Check back later for more updates.
|
Contact here. |
Air Algerie |
Air |
- Some flights cancelled, customers will be contacted. Otherwise normal policies apply
|
Contact here |
Air Arabia |
Air |
- Change or cancel flights that have been affected for free.
|
Contact here. |
Air Austral |
Air |
- Tickets purchased before 31 March and with a departure date before 31 May can postpone their tickets free of charge.
|
Contact here |
Air Canada |
Air |
- Air Canada has implemented a goodwill policy that applies to flights to, from or via certain countries listed at this link. For other destinations our normal fare rules, including change policies, apply.
|
Contact here. |
Air Caribbean |
Air |
- Due to the ongoing developments worldwide and to minimize inconvenience to our customers, Caribbean Airlines is allowing persons whose travel plans may be impacted by the COVID-19 (Novel Coronavirus) to re-book without attracting change fees, subject to the conditions in the link to the right.
|
Contact here. |
Air Europa |
Air |
- Passengers with tickets on canceled flights will be automatically accommodated on other Air Europa flights, without needing to contact the company.
- Date changes and / or refunds will also be allowed (if you have purchased your ticket with a travel agency, you must contact it to manage the refund).
|
Contact here. |
Air France |
Air |
- Users can postpone their trips (if booking was done before 31 March + flight planned until 31 May) without fees. If flight is after 31 May, then possible to get a voucher for the full amount.
|
Contact here. |
Air India |
Air |
- Normal conditions apply. Check back later for more updates.
|
Contact here. |
Alaska Airlines |
Air |
- No change or cancellation fees for travel through March 31, 2020, regardless of purchase date.
- No change or cancellation fees for new tickets purchased between February 27 and March 31, 2020.
- Eligible reservations can be changed or canceled online. Funds will be deposited into your Mileage Plan account. A fare difference may apply to your new itinerary. For more details, visit alaskaair.com.
|
Contact here. |
Albawings |
Air |
- Normal conditions apply. Check back later for more updates.
|
Contact here. |
Alitalia |
Air |
- Alitalia has issued a new travel policy to respond to the Coronavirus concern, offering change fee waiver to customers with an Alitalia ticket purchased in international markets.
- Travelers with tickets for a destination in Northern Italy (Milan Malpensa, Milan Linate, Milan Bergamo, Bologna, Genoa, Turin, Venice, Verona and Trieste airports), who have purchased Alitalia tickets on international markets within 23 February 2020, with travel dates between 23 February and 8 March 2020, are entitled to re-book their flights without penalty with a new departure date no later than 31 March 2020. For further information and assistance about the re-booking policy, we kindly ask customers to contact the local Alitalia Customer Center or their travel agency.
- Travelers who have purchased Alitalia tickets in USA, Mexico, Brazil, Argentina, Chile, Japan and India have also the opportunity of re-routing their travel with Alitalia. For further information and assistance about the re-routing policy, we kindly ask customers to contact the local Alitalia Customer Center.
- For all other conditions, fare rules of purchased tickets will be applied.
|
Contact here. |
American Airlines |
Air |
- No Change Fees For All Tickets Purchased Between March 1-31, 2020
|
Contact here. |
Amtrak |
USA |
- Nonstop Acela trains between Washington and New York suspended (trains 2401, 2402 and 2403).
- Amtrak Flexible & Business class fares are fully refundable if cancelled prior to the journey. These are the only fare types available on Omio.com
|
Contact here. |
ATVO |
Italy |
- Normal conditions apply
- Customers who wish to cancel reservations must do so within the terms normally provided, within 24 hours from the date of travel.
|
Contact here. |
Austrian Air |
Air |
- Passengers whose flights have been cancelled can rebook free of charge or receive a refund on request. Austrian Airlines asks all passengers who have booked an Italy connection in the affected period to check the status of their flight on austrian.com under “My Bookings”. Passengers who provided their telephone number or email address during the booking procedure as well as members of the frequent flyer program Miles & More will be informed automatically via SMS or email of flight changes.
- In order to rebook, please contact your respective travel agency, our call center or rebook online via "My Bookings". There is also a refund form to fill out (link to the right under the Coronavirus dropdown menu.
|
Contact here |
Autolinee Curcio |
Italy |
- For tickets purchased until 02/29/2020 (with possibility of an extension), there is a suspension policy for 60 days without penalty.
|
Contact here. |
Autostradale |
Italy |
- Please contact Autostradale directly for cancellation or rebooking exceptions.
|
Contact here. |
Avianca |
Air |
- Avianca offers the option to change the itinerary without penalty to those who have purchased tickets or redeemed them with miles between March 4 and 31, 2020 on routes to and from the United States, Canada, and Europe. See link for details.
|
Contact here. |
Belavia |
Air |
- Normal conditions apply. Check back later for more updates.
|
Contact here. |
BlaBlaBus |
France |
- Allow refunds as an exception
|
Contact here. |
Blue air |
Air |
- Normal conditions apply. Check back for updates.
|
Contact here. |
British Airways |
Air |
- Full refund available for specific cases.
- Change fees waived on all new bookings made from Tuesday 3 March to Monday 16 March 2020
|
Contact here. |
Brussel airlines |
Air |
- Passengers whose flight is canceled are being contacted and rebooked on other available flights or they can choose to get a full refund, if they do not wish to travel anymore.
|
Contact here. |
Corendon |
Air |
- Passengers whose flight is cancelled should contact Corendon CS for support
|
Contact here. |
Czech Airlines |
Air |
- For cancelled flights to Italy, Czech Airlines will provide a full refund to passengers on the flights in question or arrange their re-routing to flights with other carriers.
- For others, normal policy applies
|
Contact here. |
Delta Airlines |
Air |
- No Change Fees For All Tickets Purchased Between March 1-31, 2020
- See full change options in the link provided to the right.
|
Contact here. |
Deutsche Bahn |
Germany |
- Please check with DB for ongoing exceptions case by case. Direct refund form to the right.
|
Contact here. |
EasyJet |
Air |
- Change fees waived until further notice.
|
Contact here. |
Egyptair |
Air |
- Existing passengers have been notified to rebook flights in affected areas.
|
Contact here. |
Emirates |
Air |
- Full exception policies are located in the link to the right.
|
Contact here. |
Ethiopian Airlines |
Air |
- Normal conditions apply. Check back later for more updates.
|
Contact here. |
Etihad |
Air |
- For passengers whose tickets were issued in the UAE on or before March 5, 2020 and who have been instructed or instructed by the authorities not to leave the UAE until further notice, flights departing by April 15, 2020 can do so without a standard change fee be rebooked.
- Only one change is allowed, and standard fees apply for further changes. A route change or new booking is only possible if there are no travel restrictions for the intended travel destination.
- UAE teachers who wish to cancel their flights are eligible for a refund without standard change fees upon submission of a letter of employment from their educational institution.
- Passengers can also request cancellation. In this case there is no fee for the reimbursement of the unused part of a ticket.•
|
Contact here. |
Eurostar |
France - UK |
|
Contact here |
Eurowings |
Air |
- Free rebooking possibility for new bookings until 31 March 2020. As of now and until 31 March 2020, Eurowings passengers can rebook newly booked flights once free of charge. Thus, passengers can rebook to a new date within the travel period until 31 December 2020 without any rebooking fee.
- Free rebooking until 31 December 2020 for already booked flights with departure date until 30 April 2020. The goodwill regulation for existing bookings applies to all flights with a departure date up to 30 April 2020. Passengers can rebook once to a new date within the travel period up to 31 December 2020 without any rebooking fee.
|
Contact here. |
ExpressBus |
Italy |
- Can modify or cancel and have a full refund on all our routes last minute.
|
Contact here. |
Federico |
Italy |
- Normal conditions apply
- Individual cases of refund request will be evaluated.
|
Contact here. |
Ferrovie Del Gargano |
Italy |
|
Contact here. |
Finnair |
Air |
- Finnair has a list of flights canceled due to COVID-19. Please check the website (linked to the right) that can give you all the detailed information on returns / exchanges / cancelation procedures.
|
Contact here. |
Flixbus |
Bus |
- Normal conditions apply. See here: https://global.flixbus.com/service/change-cancel-a-booking
|
Contact here. |
GoOpti |
Ferry |
|
Contact here |
Grandi navi veloci |
Italy |
- No penalties for cancellations by 31/05, avaialble for non modified tickets sold from 26th February
|
Contact here |
GWR |
UK |
- Normal tickets condition apply
|
Contact here |
Iberia |
Air |
- Existing passengers will be notified of rebooking options. More information in link.
|
Contact here. |
Italo / NTV |
Italy |
- Passengers are informed that from today and until April 3rd, 2020:
- Our train offer will be rescheduled. We therefore ask you to deepen on our website;
- The "Italo Club" Lounges will be closed;
- Caring services on board the train will not be provided.
- On-board personnel have been provided with specific instructions as well as protective equipment (masks to be used in specific cases, disposable gloves and hand sanitiser);
- Extraordinary specific cleaning activities are being carried out on board the trains with disinfectant material.
- We are sorry for the inconvenience, but we are sure that you will understand the effort made to make your trip as safe as possible.
|
Contact here. |
Japan Airlines |
Air |
Regardless of ticket rules and conditions, we accept refund without any fee.
- Ticketing Service Fee paid at the time of ticket purchase is not refundable. If you have purchased your tickets through JAL and meets eligible tickets' conditions, departure date from February 28, 2020 (Friday) to April 5, 2020 (Sunday)
- Boarding between February 28, 2020 (Friday) and March 19, 2020 (Thursday).
- Tickets issued on/before February 28, 2020 (Friday) inclusive of above eligible flights for reservation change or refund after February 29, 2020 (Saturday).
- Boarding between March 20, 2020 (Friday) and April 5, 2020 (Sunday).
- Tickets issued on/before March 6, 2020 (Friday) inclusive of above eligible flights for reservation change or refund after March 6, 2020 (Friday).
|
Contact here. |
Jet2 |
UK |
- Normal conditions apply. Check back for updates.
|
Contact here. |
JetBlue |
Air |
- Due to evolving coronavirus concerns, we are extending the suspension of JetBlue change and cancel fees for all new flight bookings made between March 6, 2020 and March 31, 2020 for travel through September 8, 2020.
- The change/cancel fees suspension still applies for bookings made between February 27, 2020 and March 5, 2020 for travel through June 1, 2020.
|
Contact here. |
Jimenez Dorado |
Spain |
|
Contact here. |
KLM |
Air |
- We guarantee you can change your booking at no extra cost, regardless of the destination. If you change to a higher fare type, you will need to pay the fare difference. Please see below options.
|
Contact here. |
Korean Air |
Air |
- Multiple flights cancelled announced on their website. Otherwise normal policies apply
|
Contact here |
Latam |
Air |
|
Contact here. |
Lauda |
Air |
- All affected customers have been notified by email and SMS and will be given the opportunity to request a refund or rebook their trip.
|
Contact here. |
LOT |
Air |
- Passengers with valid tickets purchased before January 27, 2020 for flights to Beijing from February 2 to April 25, 2020 can postpone their trips at no extra cost for travel from April 26 to June 30, 2020 or get a full refund for their tickets. In order to return your ticket or change the date of your trip, please contact your point of sale.
|
Contact here. |
Lufthansa |
Air |
Possibility to rebook existing bookings:
- The new waiver policy for existing bookings applies worldwide for tickets purchased before 5 March with a travel date up to 30 April 2020. Passengers can rebook to a new date up to 31 December 2020 without any rebooking fee – regardless of condition of the original booking fare purchased.
General rebooking option for future bookings:
- With immediate effect and until 31 March 2020, the Lufthansa Group airlines will waive the rebooking fees for all newly booked flights worldwide and offer a one-time rebooking – regardless of condition of the original booking fare purchased. Passengers can in future rebook to a new travel date until 31 December 2020 without rebooking fees.
- Applicable for both waiver policies: The departure and destination airports must be identical. If the original fare is no longer available, the corresponding difference must be paid. The rebooking must be made before the original travel date.
|
Contact here. |
Manieri Lines |
Italy |
- Cancellation and refund of the ticket is possible, minus 20% of the ticket price if communicated before 48 hours and minus 30% if communicated after.
- Does not provide a refund if reported after the trip and we do not issue penalties for the date change.
|
[email protected]
+39 0972 36458 |
Marino Bus |
Italy |
|
Call +39 080-311-2335, available every day h24 |
MEA Middle East airlines |
Air |
- Normal conditions apply. Check back for updates.
|
Contact here. |
MTRX |
Sweden |
- Refund is possible (even for non-refundable tickets), with proof from the customer that the travel wasn't possible because of travel restrictions.
|
Contact here. |
National Express |
UK |
- Offers a full refund on coach tickets that have been booked from China on National Express, pre 24th January 2020, and where there is proof that the flight has been cancelled.
- Offers full refund on coach tickets for customers who have had their flights cancelled who were travelling to China. Proof of the flight itinerary is required.
- Other option is a free amendment to the journey when they have more advice from the foreign office.
|
Contact here. |
National Rail |
UK |
- Train operators in Great Britain have agreed to offer fee-free refunds for rail tickets purchased in China, following the suspension of flights in an effort to stop the spread of the coronavirus.
|
Contact here. |
Norwegian Airlines |
Air |
- Norwegian will allow a waiver of rebooking fees for travel to and from USA, Italy and Austria on bookings made before 6 March 2020 and for travel up to and including 31 August 2020. The waiver of rebooking fees for all new bookings made between 6 March and 22 March 2020 remains.
|
Contact here |
NS |
Netherlands |
|
Contact here. |
ÖBB |
Austria |
- Due to the current situation in connection with the coronavirus (2019-nCoV), all ÖBB train tickets to Italy valid until 1 March 2020 can be cancelled free of charge.
|
Contact here. |
Omanair |
Air |
- Normal conditions apply. Check back for updates.
|
Contact here. |
OurBus |
USA |
|
Contact here. |
P&O Irish Sea |
Ferry |
- Normal conditions apply. Check back later for more updates.
|
Contact here. |
Pegasus |
Air |
- All requests to change/convert to open/cancel any flights that have not been cancelled, are subject to the general ticket terms and conditions on this link and will be processed accordingly.
|
Contact here. |
Pobeda |
Air |
- Normal conditions apply. Check back later for more updates.
|
Contact here. |
ProntoBus |
Italy |
- Normal conditions apply.
- ProntoBus allows ticket modification up to 2 hours before departure.
- If you don't have an eventual date for the next departure it is possible to issue a voucher to be used within 6 months from the issuance of the ticket.
|
[email protected]
+39 329 8631455 |
Qatar Airlines |
Air |
- Existing passengers will be notified of rebooking options. More information in link.
|
Contact here. |
Rede Expressos |
Portugal |
|
Contact here |
RegioJet |
Czech Republic |
- Passengers who have bookings for connections coming next week will be allowed either to rebook their reservations for connections that depart during this week so that they have the opportunity to return to the Czech Republic and not stay in Italy without any possible transport. Or they will be allowed to cancel their trip and refund with 100%.
- At the same time, RegioJet cancels cancellation fees for all tickets purchased from and to Italy for all journeys with travel dates up to 31 March 2020.
|
To cancel the ticket without a fee, customers should contact [email protected] or +420 222 222 221. |
Renfe |
Spain |
|
Contact here. |
Ryanair |
Air |
- If flight is cancelled, then RyanAir will inform users who can get full refund for free (or modify)
- Otherwise, normal conditions apply
|
Contact here. |
SAS |
Air |
- Offering rebooking opportunities free of charge when you buy a new ticket from March 05th, 2020 to March 19th, 2020 for travel until August 31st, 2020 (included).
- Cancelations are possible depending on the case (see SAS link to the right)
|
Contact here. |
SBB |
Switzerland |
- Allows cancellation and reimbursement of all booked fares without charge in connection with Corona.
|
Contact here. |
Singapore Airlines |
Air |
- Singapore Airlines will waive change fees for all SIA and SilkAir tickets issued between 6 March 2020 and 31 March 2020. This new policy will give customers the flexibility to change their travel plans without incurring additional change fees, given the concerns over the growing global scale of the Covid-19 outbreak.
|
Contact here |
SJ |
Sweden |
- SJ will refund tickets (including those that are usually non-refundable tickets) with proof from the customer that travel wasn't possible because of travel restrictions.
|
Contact here. |
Snälltåget |
Sweden |
- Will refund the tickets if the journey is cancelled before departure
|
Contact here. |
SNCB |
Belgium |
|
Contact here. |
SNCF |
France |
- All cancellation and change fees are removed for departures between 9.03 and 30.04
|
Contact here. |
Southwest Airlines |
Air |
|
Contact here |
Spirit |
Air |
- Spirit Guests who must alter their travel plans due to COVID-19 are eligible to make a one-time free modification (fare difference applies) by contacting Spirit Guest Care through the following options:
- Alternatively, Guests who must alter their travel plans due to COVID-19 have the option to receive a reservation credit for the full value of their reservation. This reservation credit can be used for up to 6 months to book any flight currently available (including beyond the 6-month timeframe), and it can be used toward flights as well as other options (excluding 3rd party products).
|
Calling (801) 401-2222 Texting 48763 Texting via WhatsApp to (801) 401-2222 with “Hello” |
Swiss |
Air |
- SWISS will waive its rebooking fees for all newly booked flights worldwide with immediate effect and until March 31 and offer a one-off free rebooking. For existing bookings, the new waiver policy will apply worldwide to all flights booked by March 5 with a departure date up to April 30, 2020. Passengers will thus be able to rebook their flight ticket once to a new date up to December 31, 2020 without incurring any rebooking fee.
- This new waiver policy applies regardless of the booking fare conditions. The departure and destination airports must be identical. If the original fare is no longer available, the corresponding difference must be paid. The rebooking must be made before the original travel date.
|
Contact here. |
TamBus |
Italy |
- No refunds and / or cancellations. Ticket changes can be made up to 1 hour before departure by paying a supplement of €1.50
|
[email protected]
+390719207000 |
Tap Portugal |
Air |
- No changes in policy (apart from cancelled flights)
|
Contact here. |
Thai airways |
Air |
- Full COVID-19 procedures listed in the link to the right with appropriate contact information.
|
Contact here. |
Thalys |
France & Benelux |
|
Contact here. |
Thomson / TUI Airways |
Air |
- Normal conditions apply. Check back later for more updates.
|
Contact here. |
Transavia |
Air |
- Normal conditions apply. Check back later for more updates.
|
Contact here. |
Trenitalia |
Italy |
- Thello trains: to apply for refund of cancelled Thello trains only, please refer to the Thello website (dedicated page) and follow instructions to fill in the web form
- Eurocity Italy-Switzerland and Euronight Italy-Germany-Austria trains: customers can require the full refund within 30 days from the end of the current situations at the station ticket offices or filling in the web form available at this link, showing or attaching the ticket and the documentation certifying the current situation
- OBB trains: ÖBB tickets to/from Italy, with validity up to April 3rd included, can be cancelled for free by submitting a refund request to the following e-mail address: [email protected]
|
Contact here. |
tunisiair |
Air |
- Normal conditions apply. Check back later for more updates.
|
Contact here. |
Turkish airlines |
Air |
- For passengers who have tickets for People's Republic of China (Shanghai, Guangzhou, Xian), Iran, Italy, South Korea flights between January 31, 2020 and March 29, 2020 and Beijing flights between January 31, 2020 and March 9, 2020, reservation changes will be made free of charge if the new reservation is for a flight taking place by May 31, 2020.
- Transactions regarding flight cancellations can be made free of charge
- All other flights: normal policies
|
Contact here |
Ukraine inti Airlines |
Air |
- Offers a free-off charge (subject to seat availability in the initial booking class) departure date change within ticket validity for the following routes:
- from Ukraine to Italy, Germany, and Switzerland;
- from Italy to India, Turkey, and Egypt;
- from Italy, Austria, Spain, France, Germany, and Switzerland to Israel;
- transit flights via Ukraine to Italy.
- All auxiliaries are automatically re-attached to the new booking. Refunds are made according to ticket fare regulations.
|
Contact here. |
United Airlines |
Air |
- When you book any flight with us now through March 31, you can change it for free over the next 12 months – any ticket, any fare type, any destination.
|
Contact here. |
VIA Rail |
Canada |
|
Contact here. |
Vietnam Airlines |
Air |
- Exchange and Refund Free of charge for most of the flights - details here - https://www.vietnamairlines.com/~/media/Files/VNANew/Travel%20Information/Covid-19/20200309_en_ticket_change_and_refund_covid19.pdf
|
Contact here |
Virgin Atlantic |
Air |
- No change fee for new bookings including reward flights made in March 2020 for travel up until 30 September 2020.
- Flexible policy to waive the flight change fee for bookings made from 04 March - 31 March 2020.
|
Contact here. |
Volotea |
Air |
- Normal conditions apply. Check back for updates.
|
Contact here. |
Vueling |
Air |
- Please be informed of a new directive implemented by the Israeli government regarding customers who have recently visited China. This only affects customers who have visited China within 14 days prior to their departure to Israel.
- Customers with non-Israeli passport or citizenship will be refused entry to Israel, if you have been in China within 14 days before your departure to Israel. If this is the case, you can change to another flight departing within the 15 days of your booked date or request a refund using the following link. Please note proof of travel to China in the time period specified prior to your departure will be required.
- Customers travelling with an Israeli passport or citizenship will not be affected by this directive and will receive appropriate instruction upon arrival to Israel from the Israeli authorities.
|
Contact here. |
WestJet |
Air |
- All new flight bookings made between March 5, 2020 and March 31, 2020 will be allowed a one-time change fee waiver.
- The one-time change fee waiver is available for any itinerary change made more than 14 days from departure.
- In the event you need to make a change to bookings made between the qualifying dates above, visit the Manage trips page on westjet.com or contact us for assistance. If you have booked through a travel agent, please contact them directly for changes.
- Note:
- For changes within 14 days of travel, standard change fee rules apply. Difference in fares will apply.
- Bookings made between March 03, 2020 to March 04, 2020 for travel through June 24, 2020 will be a allowed a one-time change fee waiver for itinerary changes made more than 14 days from departure.
|
Contact here |
Wizzair |
Air |
- Passengers with bookings affected by these cancellations are automatically informed (in most cases at least 14 days prior to their original date of travel) and reaccommodated on an alternative route. Customers who have booked directly on wizzair.com or via the airline’s mobile app will receive an email notification in accordance with our General Conditions of Carriage, except as otherwise provided by the Regulation (EC) No 261/2004 (the “Regulation”) establishing common rules on compensation and assistance to passengers in the event of cancellation of flights. Passengers can choose between a few options by clicking on the link in the received e-mail and choosing the best option via our self-service platform.
|
Contact here. |